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Computer Telephony Integration

RRP $275.99

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Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies like Cisco Systems and Dow Chemical have installed IP-based phones in their offices worldwide, saving millions of dollars in service fees.
Computer Telephony Integration, Second Edition has been updated to reflect these recent changes in the industry and will help managers make the right decisions for their communications infrastructure. It explains the business and economic significance of the major integrated data-voice technologies and highlights the pros and cons of each approach. The text covers convergence, telephony standards, new and powerful tools for call centers, IP telephony(VoIP), infrastructure management tools, and advanced business applications.
In addition to the latest developments in standard CTI technologies such as IVR, voicemail, speech recognition, and applications, this edition includes expanded chapters on security, cost management, call center technology, and IP telephony. Case studies provide a real world perspective on many of the newest CTI technologies. Bringing together the author's extensive experience in the field, Computer Telephony Integration, Second Edition will help communications and IT professionals make efficient, cost-effective decisions that will lead to improved customer service, increased productivity, reduced costs, and enhanced workflow automation.


Performance And Reliability Analysis Of Computer Systems

RRP $491.99

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Performance and Reliability Analysis of Computer Systems: An Example-Based Approach Using the SHARPE Software Package provides a variety of probabilistic, discrete-state models used to assess the reliability and performance of computer and communication systems. The models included are combinatorial reliability models (reliability block diagrams, fault trees and reliability graphs), directed, acyclic task precedence graphs, Markov and semi-Markov models (including Markov reward models), product-form queueing networks and generalized stochastic Petri nets. A practical approach to system modeling is followed; all of the examples described are solved and analyzed using the SHARPE tool.
In structuring the book, the authors have been careful to provide the reader with a methodological approach to analytical modeling techniques. These techniques are not seen as alternatives but rather as an integral part of a single process of assessment which, by hierarchically combining results from different kinds of models, makes it possible to use state-space methods for those parts of a system that require them and non-state-space methods for the more well-behaved parts of the system.
The SHARPE (Symbolic Hierarchical Automated Reliability and Performance Evaluator) package is the `toolchest' that allows the authors to specify stochastic models easily and solve them quickly, adopting model hierarchies and very efficient solution techniques. All the models described in the book are specified and solved using the SHARPE language; its syntax is described and the source code of almost all the examples discussed is provided.
Audience: Suitable for use in advanced level courses covering reliability and performance of computer and communications systems and by researchers and practicing engineers whose work involves modeling of system performance and reliability.


Computers And Typesetting: V.a - E

RRP $549.99

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This Millennium Boxed Set -- five elegantly printed books that describe their own method of creation -- celebrates Donald E. Knuth's monumental coupling of programming and typography in the TeX and METAFONT systems that are used worldwide by scientists, mathematicians, and others to produce high-quality, aesthetically pleasing text. Originally published in 1986, each volume has changed so much in subsequent printings that nearly every page has been touched. The improvements reflect new developments in digital printing technology; as well as corrections submitted by thousands of volunteers -- making these volumes the most accurate versions yet published. For readers who own earlier printings of Knuth's books, or have holes in their collections, the Millennium Boxed Set makes updating easy. For those who own none of the books, the boxed set is a convenient way to get them all at once.


67 Fruit Infused Water Recipes

RRP $17.99

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Drinking adequate water every day is essential for proper hydration, better health and weight loss. The fat burning process actually slows down when you don't drink enough water. But there are many people out there that do not like drinking plain water. If you are one of these people, fruit infused water is the delicious alterative you need to break your addiction to sugary drinks and diet drinks that are filled with chemicals. The 67 Fruit Infused Water Recipes: Vitamin Water Recipes To Lose Weight, Detox, Boost Immunity And Have A Healthier Body will make it much easier to drink all the water your body needs daily. Your body will get a healthy dose of essential minerals, vitamins and other micronutrients because of the infusion of fruits, herbs and spices. Besides curbing your sweet tooth, your weight loss efforts will be enhanced, you will have less stress, and minor ailments will be healed. Benefits you can expect include: -Getting extra minerals like calcium and magnesium in your body -Vitamins that promote glowing skin and healthy hair -Getting rid of toxins, bacteria and other parasites Minimizing your intake of soda, energy drinks and sports drinks is vital for better health. Now you have 67 healthy drink choices if you want to Rethink What You Drink. You can easily make any of these recipes and keep some quantity in a water bottle that you carry around with you. Water will no longer be boring and you can have as much of it as you want. Stay away from unhealthy choices of sugar-filled juices, sodas and fizzy drinks. Get the hydration your body needs through fruit infused water with the subtle taste of a variety of fruits, herbs and spices.


A Balanced Introduction To Computer Science

RRP $24.95

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A Balanced Introduction to Computer Science, 3/e is ideal for Introduction to Computing and the Web courses in departments of Math and Computer Science.


This thoughtfully written text uses the Internet as a central theme, studying its history, technology, and current use. Experimental problems use Web-based tools, enabling students to learn programming fundamentals by developing their own interactive Web pages with HTML and JavaScript. Integrating breadth-based and depth-based chapters, Reed covers a broad range of topics balanced with programming depth in a hands-on, tutorial style.



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