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Computer Telephony Integration
RRP $275.99
Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies like Cisco Systems and Dow Chemical have installed IP-based phones in their offices worldwide, saving millions of dollars in service fees.
Computer Telephony Integration, Second Edition has been updated to reflect these recent changes in the industry and will help managers make the right decisions for their communications infrastructure. It explains the business and economic significance of the major integrated data-voice technologies and highlights the pros and cons of each approach. The text covers convergence, telephony standards, new and powerful tools for call centers, IP telephony(VoIP), infrastructure management tools, and advanced business applications.
In addition to the latest developments in standard CTI technologies such as IVR, voicemail, speech recognition, and applications, this edition includes expanded chapters on security, cost management, call center technology, and IP telephony. Case studies provide a real world perspective on many of the newest CTI technologies. Bringing together the author's extensive experience in the field, Computer Telephony Integration, Second Edition will help communications and IT professionals make efficient, cost-effective decisions that will lead to improved customer service, increased productivity, reduced costs, and enhanced workflow automation.
Atomistic Computer Simulations
RRP $241.99
Many books explain the theory of atomistic computer simulations; this book teaches you how to run them
This introductory "how to" title enables readers to understand, plan, run, and analyze their own independent atomistic simulations, and decide which method to use and which questions to ask in their research project. It is written in a clear and precise language, focusing on a thorough understanding of the concepts behind the equations and how these are used in the simulations. As a result, readers will learn how to design the computational model and which parameters of the simulations are essential, as well as being able to assess whether the results are correct, find and correct errors, and extract the relevant information from the results. Finally, they will know which information needs to be included in their publications.
This book includes checklists for planning projects, analyzing output files, and for troubleshooting, as well as pseudo keywords and case studies.
The authors provide an accompanying blog for the book with worked examples, and additional material and references: http://www.atomisticsimulations.org/.
RRP $515.99
ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products.
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0134522206 / 9780134522203 Computer Networking: A Top Down Approach Plus Modified MasteringEngineering with Pearson eText -- Access Card Package 7/e
Package consists of:
0133594149 / 9780133594140 Computer Networking: A Top-Down Approach
0134311167 / 9780134311166 Modified MasteringEngineering with Pearson eText -- Standalone Access Card -- for Computer Networking: A Top-Down Approach
RRP $12.99
Peter Medway is a struggling young PR executive with a solitary success to his name - a healthy dog food campaign. As events during the Autumn of 2016 seem to spiral out of control, Peter has one final chance to rescue his career - take his mysterious new client's plan to promote a message of love, support and sustenance and create a successful consumer campaign. With the news dominated by tales of greed; power; elitism; intolerance and its translation to violence; short term thinking and the selfishness of generations, can Peter craft a message that will inspire the public to make a change in time for Christmas?
RRP $24.95
Provides a solid integration of basic computing concepts with Pascal programming to foster the use of programming as a problem--solving tool. Topics run the gamut from algorithms and artificial intelligence to computer interfacing and operating systems. Every chapter begins with an intriguing photograph and an activity posing a problem to be solved.
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