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Decision Support In Organisational Transformation

RRP $629.99

The main purpose of this paper is to contribute to the discussion about the design of computer and communication systems that can aid the management process. 1.1 Historical Overview We propose that Decision Support System can be considered as a design conception conceived within the computer industry to facilitate the use of computer technology in organisations (Keen, 1991). This framework, built during the late 1970s, offers computer and communication technology as support to the decision process which constitutes, in this view, the core of the management process. The DSS framework offers the following capabilities: * Access: ease of use, wide variety of data, analysis and modelling capacity. * Technological: software gel)eration tools. * Development modes: interactive and evolutionary. Within this perspective, computer and communication technologies are seen as an amplification of the human data processing capabilities which limit the decision process. Thus, the human being is understood metaphorically as a data processing machine. Mental processes are associated with the manipulation of symbols aOO human communication to signal transmission.


Organized Activity And Its Support By Computer

RRP $321.99

Organized Human Activity and Its Support by Computer proposes an answer to the question: what are computers for?
With technical expertise, Anatol Holt analyzes human activity and its relevance to computer use. Holt interleaves a theory about the universal aspect of social life with a vision of how to harness computer power.
`This book is a culmination of a life of work that exemplifies two characteristics of the author: intellectual passion, and a concern for what matters to people. In the past thirty years, Holt has been a participant in the computing work at every level, from managing computer systems to developing commercial software to publishing theoretical articles in academic journals. His breadth of knowledge and experience makes possible the interweaving of theory and practice that shapes the fabric of this book. People often make a false opposition between theory and practice. In this case, it is a synergy: practice guides the theory, and the theory is grounded in its application.'
Terry Winograd, Stanford University
Organized Human Activity and Its Support by Computer will be of interest to those concerned with computers, especially those with and interest in `groupware'. Particular relevance to social scientists, management scientists, students of law, and philosophers are also addressed. Though technical in spirit and method, this book does not expect significant prior computer knowledge of the reader.


Developing Performance Support For Computer Systems

RRP $260.99

Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems. Performance support includes documentation, online help, coaches and wizards, training, and other materials necessary to enable users to perform their jobs more efficiently and effectively.
This volume offers a strategy for maximizing ease-of-use and ease-of-learning through an integrated performance support systems approach. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support tools and products. Rather than cover a few specific topic areas, it examines the entire spectrum of performance support. The book explains how to match performance support methods to task requirements, gives an overview of important user characteristics, and provides general guidance for presentation, layout, formatting, media selection, the use of color and icons, and accessibility. Evaluation checklists are included in the appendices and are also available online.
Although this book primarily addresses the development of performance support for large software systems, the principles and approaches are valuable for any systems development environment.


Computer Telephony Integration

RRP $275.99

Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies like Cisco Systems and Dow Chemical have installed IP-based phones in their offices worldwide, saving millions of dollars in service fees.
Computer Telephony Integration, Second Edition has been updated to reflect these recent changes in the industry and will help managers make the right decisions for their communications infrastructure. It explains the business and economic significance of the major integrated data-voice technologies and highlights the pros and cons of each approach. The text covers convergence, telephony standards, new and powerful tools for call centers, IP telephony(VoIP), infrastructure management tools, and advanced business applications.
In addition to the latest developments in standard CTI technologies such as IVR, voicemail, speech recognition, and applications, this edition includes expanded chapters on security, cost management, call center technology, and IP telephony. Case studies provide a real world perspective on many of the newest CTI technologies. Bringing together the author's extensive experience in the field, Computer Telephony Integration, Second Edition will help communications and IT professionals make efficient, cost-effective decisions that will lead to improved customer service, increased productivity, reduced costs, and enhanced workflow automation.


Child Support In America

RRP $18.99

Self-Help / Law. Invaluable reference for divorcing parents, lawyers, and social workers. By leading expert on child-support, practicing attorney, U.S. Senator, former attorney general of Connecticut, and candidate for Vice President.



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